User Onboarding Specialist
I can help create the right funnels (in-app and emails) that are segmented and personalized based on user activity. I also have experience with chatbots, ticketing systems, and knowledge bases. Key to success here is providing context-sensitive help.
I can help you to choose the right tools, understand and integrate them. Analytics and support tools, customer success and emails products, in-app walkthrough widgets, knowledge bases, etc. I am all about empowering team members to be more productive using best of breed tools, integrated in a smart way.
Increasing conversion is all about effectively communicating the value, guiding and motivating users and eliminating any frictions on their way to success. The fundamental needs and wants of people are universal, and once understood will support a strong core for innovation in any organization. I can help you to understand the basics and learn how to optimise UX for better conversion.
The best tool (in my opinion) for landing pages management. Easily connects to other tools, built for teams, allows to create really nice and effective landing pages very quickly.
The purpose of economic studies is to grant students broad theoretical knowledge and adequate tools to enable them to understand and analyze economic problems, both micro-level problems (single company level) and macro level problems (national and international level).
7-week course by the University of Maryland.
Initiating and Planning Projects course by UCI.
Introduction to Marketing by Wharton
Tony is an onboarding genius. Had a great call with him. Got lots of food for thought. Would definitely recommend Tony for anything that's got to do with onboarding and product led growth.