Patrick Thompson

Co-founder @ Iteratively | Previously led teams @ Atlassian | Growth Specialist

Seattle, United States of America (-08:00 UTC)Englishfrom Los Angeles, United States of America
Customer Success

I've driven customer success initiatives focused on improving engagement and retention resulting in a massive impact on business financials. Retention is the key to successful SaaS business and understanding your customer journey and helping them discover their Aha moments is critical.

Product Market Fit

I've co-founded multiple startups, worked on an internal incubator at Atlassian, and led the design team for Jira Software. I've been in both product management, design and growth roles throughout my career.

Design / UX

I've helped many teams by reviewing their customer experience and providing recommendations based off of qualitative and quantitative analysis. I validate my recommendations through early signal testing or large scale growth experiments to ensure that changes are moving your business forward.

Mentor Toolkit
10 years of experience

I was the design manager for this product for two years. I know my way around a workflow and scheme. There are heaps of best practices that I'm happy to share.

Seattle, United States of America
- present

We help teams who rely on data to capture clean, consistent product analytics they can trust.

Design Manager
Sydney, Australia

Worked on the growth team for two years. Then led a team to help shape how teams plan, track, and release software. Relaunched Jira Software to make it easier for modern Software teams to use.

Reviews (15)
MJ Amartaivan
1 session
12 Nov 2019

Patrick blew my mind. His insights had me totally re-look at my onboarding and UX. Thank you very much Patrick for your time and willingness to help!

Masood Raza
1 session
10 Nov 2019

Had a very useful 30 min call with Patrick. He shared a process for user research for me to use in the validation stage of our startup. He even sent over a list of questions to survey users with. Saved me a ton of time from searching around for the same info. Very friendly, courteous and knowledgeable in his craft. Would highly recommend!

Shelby Stephens
1 session
1 Nov 2019

Patrick was super helpful, providing guidance about how we can better organize our growth initiatives and ways we can move toward more of an experiment-based approach. Awesome!

1 session
16 Sep 2019

Super helpful and patient with my stupid questions. :)

Susan Bogan
1 session
13 Sep 2019

Appreciate the insight Patrick provided my team. He was prompt and helpful.

Lilly Hanscom
2 sessions
29 Aug 2019

Just wrapped up my first call with Patrick. The conversation was incredibly helpful and instructive. Patrick has a wealth of knowledge about product design and strategy and is genuinely interested in sharing his experience and expertise to the benefit of mentees. As a career changer looking for advice on my job search, Patrick was both reassuring and inspiring as well as constructive in his feedback. Strongly recommend connecting with Patrick.

Saket Bhushan
1 session
14 Aug 2019

Super helpful chap, felt like talking to a friend. Look forward to more conversations from him.

Jan Kuzel
1 session
11 Jul 2019

Patrick helped me review my marketing strategy, gave me tips on things I should watch out for in my marketing targets and gave me a great idea that we will implement in our SaaS product.

Tarik Qahawish
1 session
7 Jul 2019

Patrick went through our new platform and quickly pointed our usability issues with the interface. Thank you for your patience and detailed advice.

Mitch Kessler
1 session
20 May 2019

Patrick was a great source of insight as a founder and product manager. He quickly helped me see things from another perspective and it added a tremendous amount of value to me and my product.

Emile-Victor Portenart
1 session
13 May 2019

Patrick was super helpful and gave me a lot of insights to improve a specific part of our application. I appreciate the exchange and was happy to do it!

Katerina Bojkov
1 session
13 May 2019

Patrick totally understood our problems in organizing the design process and shared practical tips on how we can do better. We will definitely chat with him again. Thanks, Patrick.

Alex Teddi
1 session
9 May 2019

Interesting chat !

Meet Chopra
2 sessions
2 May 2019

Best meeting ever! After talking to him, I'm super motivated to launch my product. Grateful to have a meeting with him!

Henry Hernandez 👍
1 session
1 May 2019

Patrick is full of wisdom. Great feedback, & he cares. He knows the SAAS space inside and out. Thanks so much Patrick for your insight, it was second to none.