CEO and Co-Founder
I’ve led and grown teams at a number of different companies, including one where I scaled the team from 6 to over 130 employees in just under three years. I'm now CEO of an agency business that I've grown to 26+ teammates in six months.
All the growth hacking in the world is no substitute for a product that people actually want to use. Easier said than done. I can help talk through how to identify your market, their needs, and how to communicate value.
I genuinely enjoy being listener for when people need a safe space to vent — whether it's to brainstorm solutions or really just to talk it out, I'm happy to lend an ear. Working in startups since 2009, I've seen some sh*t 🙃I can relate, and help you feel like you're not alone.
Great customer experience requires a solid strategy, the right tools, and well-trained and purposeful employees. I can talk through the infrastructure you need to build and grow your team, as well as how to engage with your customer base to increase value, satisfaction, and retention.
I'm familiar with Intercom emails, posts, and campaigns. I'm happy to talk rules and conditions, basic design, and email marketing best practices. I've also used Intercom's inbox feature and can chat through pros of cons compared to other help desk solutions,
I've got basic Mailchimp skills and can advise on campaign setup including design and targeting. I'm also happy to chat through general email marketing best practices.
Nykki was warm, approachable and honest. Her feedback was clear and direct as well as extremely helpful.
Good first call with Nykki, which she followed up with some Customer Success resources - thanks!
Great talk and support - good connect between worlds. Looking forward to talking again soon.
Had a great chat with Nykki. She's very knowledgeable and a great person to bounce ideas off and get practical feedback!
Nykki was very flexible in being able to fit me in across our different time zones. Great call with her, she very friendly and totally understood my problems and was able to give advice. My only regret was that it was too short!
Nykki is a superb mentor! She is generous with sharing her experience and making suggestions. She has a great understanding in product business and knows what to look out for when searching for product market fit. Highly recommend to reach out to her for a chat
Nykki gave some great advice on how to reach out to customers more effectively.
My Zoom call with Nykki went very well. Nykki is friendly and insightful. She helped me see something that I was overlooking in my agency plan and thank her for that advice. I don't think I would have discovered this oversight, on my own, and Nykki pointed this out fairly quick. I plan to schedule more meetings with Nykki, in the near future and highly recommend her mentor ship.