Monika Khanna

I'm currently working at Google. Previously worked as an Associate Design Director at IBM. I have been fortunate to get a chance to work with couple of Product and service based organisations like Publicis Sapient, Bennett Coleman to name a few in my 12+ industry tenure. I'm a diligent person who believes in empathy as the core value of design and a leader who grooms her team, have faith in them and achieve heights together with them. My unique experience is in working directly with CEOs, Executive level leadership, and Investors. I analyse users perceptions, mental models, emotions, behaviours, needs and create a psychological branded experience and environment. I have a combination of skills and experience to demonstrate design expertise. I am a firm believer of knowledge sharing through conferences, meet-ups etc. I believe in data driven design which thrives to measure user behaviour and find answers to what is happening with the design once done from our side along with qualitative research measures, which help finding answers to why it is happening? To restrict yourself with only the business goals will not going to help until we combine them and keep a balance between user’s goals and business goals. To improve UX of your product, I believe in amalgamation of these three entities: 1. Content: content objectives, document and data types, volume, existing structure, governance and ownership 2. Context: business goals, funding, politics, culture, technology, resources, constraints 3. Users: audience, tasks, needs, information-seeking behavior, experience