Bio
14 years’ experience in customer experience strategy, digital products and sales. I helped dozens of executives and founders to map their customer journey, create customer onboarding, increase CLV, define KPIs and OKRs, prototype ideas, products, processes and increase team performance.
I am a strategic thinker with a bias for action. Entrepreneur, who learned to balance speed, scalability and limited resources. Built and scaled enterprise Customer Success in a startup unicorn.
IBM and Kickstart Innovation Alumni. I am an investor and an advisor to tech-startups in Europe and the US.
My mission is to help individuals make good decisions fast, asking them questions no one asked before. I apply my agile skillset to provide tools that help people prioritize, stay focused and deliver value to customers without burning out.
I believe there is power in diversity and I help leaders to bring out the best in their team to deliver their shared vision. I help teams to build a prototype mindset that allows them to be brave and evolve their processes while feeling confident and learning.
My areas of expertise are:
#Tech-startups
#CustomerSuccess
#CustomerJourney
#CustomerOnboarding
#CustomerStrategy
#BusinessStrategy
#Leadership
#High-performanceTeams
#Innovation
#Prototyping
#DesignThinking
More about my background:
* I held leadership roles ranging from Territory Sales manager to Innovation and Customer Success leader in corporates and startups.
* I lived and worked in Italy, Germany, Ireland and Switzerland.
* I led SaaS and software integration projects in +20 countries and managed customers across industries like banking, retail, manufacturing, public sector, hospitality and healthcare. My global customers portfolio included SME customers as well as customers with over 20 billion US dollars revenue.
* As a certified agile leader I leverage my agile skillset to support founders build and grow high-performance teams.
* One of the teams I led reached over 250’000 customers, validated 5 prototypes and built a viable business plan in less than 4 months.
* Since 2015 I am an active member of the international startup community, where I continuously expand my knowledge about Design Thinking, Design Sprints and prototyping.
* In my previous roles, I learned about developing business cases at IBM, about C-level communication at Oracle, business model prototyping at Migros and most recently about Customer Success at the Swiss-based scale-up unicorn, Beekeeper AG.
