Tyee Dugan
Helping startups grow Revenue and Customer Success
Bio
✔️ Built and grew high performing teams of people managers and individual contributors at various startups including Twitter, PayPal, Crunchbase, and Salesforce. ✔️ 20 years of Customer Success, Account Management, Customer Experience, Sales and Business Development in the technology industry. ✔️ Transformed customer and sales organizations, developed go-market-strategies and execution, drove customer advocacy, adoption, renewals, retention, expansion, and streamlined on-boarding for improved time to value.
Expertise
Customer success
I was an AE at Salesforce in 2006. Then I joined startups, helping them grow and retain revenue. At SaaS startups like Mashery, Foursquare, Crunchbase & Deputy, I built inside sales teams and processes from the ground up, developed customer success functions from scratch, and grew existing CS and support teams to increase revenues and decrease churn. I recently launched my consulting business helping startups to grow revenue. (GTM, Sales, Success, NRR, Adoption, Retention, & Expansion)
Sales
I was an AE at Salesforce in 2006. Then I joined startups, helping them grow and retain revenue. At SaaS startups like Mashery, Foursquare, Crunchbase & Deputy, I built inside sales teams and processes from the ground up, developed customer success functions from scratch, and grew existing CS and support teams to increase revenues and decrease churn. I recently launched my consulting business helping startups to grow revenue. (GTM, Sales, Success, NRR, Adoption, Retention, & Expansion)
Toolkit
Salesforce
21 years of experienceOver 14 years experience helping companies define business strategy and processes, scope requirements and design and customize Salesforce platform, fields, reports and dashboards.