Chief Operating Officer
Hi! I'm Tamara, probably the coolest person at every party: My specialty is Insurance Operations. And I am contagious - if you talk long enough with me, you'll end up one evening at the bar with friends, wondering how you ended up monologuing very passionately about insurance or (if you noticed the raised eyebrows fast enough) nonviolent communication, the balance of tech and empathy when creating resilient service delivery processes, and how the craft is more important than the hype. On GrowthMentor, I can help you with: ✔️ Everything insurance - especially the German market ✔️ Setting the stage: Clarity in your strategy & communication ✔️ Building a team: tackling the hard truths about leading people (It's so worth it) ✔️ B2B customer perspective: How To Sell Me Something ✔️ Problem Management: What tools you can use when things escalate ✔️ Self-Management: Your attitude will translate into the behavior in your org
Not only have I built and scaled departments myself - happy to also pass along my endless list of perspectives, guidance and stories from my own mentors and co-executives.
I have been described as "aggressively positive" - I will never let a difficulty go to waste, and my challenges and disasters are my most-loved stories. This translates into my organizations: It ain't over until we win.
The craft of delivering a really good customer experience while staying effective and efficient is not only a question of processes and tech. Happy to walk you through the really hard questions and the opportunity costs of your decisions.
In the B2B world, I am often a decider for tools and vendors - and have experience in mentoring early-stage start-ups in pitch training, understanding the processes of getting your first customers, and how to navigate that corporate decision making process.
Our current ticketing tool, used in our customer service department. I am leading the team that is also responsible for continuous improvement in this environment.
• Enabling scalability as the fastest-growing InsurTech in Germany (230% active customer growth) within SLAs while undercutting cost targets- leading Service, Claims, and Premium Management (> 50 employees) • Achieved industry-leading customer reviews on Trustpilot and Google while maintaining high employee satisfaction, with engagement levels over 8.5/10