Playvox is a leading SaaS vendor in the Contact Center space with powerful solutions for Workforce Management and Quality Assurance. Playvox powers the world's fastest-growing brands, such as Sweaty Betty, Unity, and Turo. Playvox has raised over $25m in VC funding and has made three acquisitions, including Prodsight - a startup I founded. Following the acquisition of Prodsight, I established Playvox’s UK-based development center, tripling the original team’s size and overseeing all of its work and operations. Launched AutoQA, the first global cross-product initiative for the company, which involved the collaboration of three product teams across the UK and Colombia. I also defined and implemented a global product management process for PMs spread across the US, Colombia, Australia, and the UK.
