Springboard
• Run global Talent (Mentors) Operations including talent strategy and recruiting, rewards and compensation, and effectiveness. • Directed a cross-functional team (Recruiting, Program Management, Community Management) to scale and manage a global community of 1,200+ technical mentors across Data, Design, Cybersecurity, and Software Engineering across B2C, B2U, and B2B segments. • Built an agile talent acquisition system to scale to 50+ hires/month to enable bookings hypergrowth of 300% in <12 months while consistently achieving capacity and quality. • Delivered strategic program and stakeholder management, influencing senior leadership and cross-functional teams to align on priorities, optimize resources, and deliver transformative results. • Orchestrated the end-to-end development and execution of high-impact Mentorship programs, integrating internal and external teams to meet critical business objectives, tight deadlines, and evolving talent needs. • Engineered personalized mentorship programs for B2B clients, driving tailored experiences for diverse personas and achieving industry-leading completion rates (80%+) and placement outcomes. • Executed operational optimizations, cutting costs by 40% and generating $2M+ in annual savings, while simultaneously enhancing program effectiveness and student outcomes. • Collaborated with C-level executives to launch cutting-edge mentorship initiatives, restructure pay models, and implement high-impact retention and completion strategies, improving program KPIs and talent success rates. • Partnered with Student Success, Career Services, Product, and Learning Experience teams to design and execute initiatives that improved job placement timelines and increased retention by 10-30pp, driving measurable program success. • Achieved and sustained exceptional performance metrics (60+ NPS, 100% mentor capacity) through rigorous relationship management, continuous feedback loops, and proactive community engagement strategies