Defining Booking.com's web modernization strategy to provide a smooth transition to a new stack while providing governance on the core capabilities, better developer experience, and enabling feature teams to deliver business value. A seasoned leader with a track record of creating strong engineering teams, providing a clear vision, and ensuring improved customer experience while modernizing the tech stack to ensure a better developer experience. Led and transformed customer services, communication platforms, and post-booking customer experience business domains to achieve Booking.com's ambition to offer a connected trip. Experience working with diverse stakeholders, from operational staff to scale-up customer services tools and technologies to working with HBS and TBU tech & product leadership on defining and executing our strategy on a Connected Trip. Believe in hiring and retaining the best talent by creating a diverse & safe environment, providing growth opportunities with a detailed learning plan, and offering autonomy with accountabilities to do their best job.
Qasim Khan
Senior Engineering Manager
Bio
Having a growth mindset is essential for achieving success in any field. It means having an open mind and being willing to learn new things, make mistakes and take risks. It also means being able to validate an idea before carrying it forward, as well as having the ability to product manage and develop it. Finally, it involves building a team of open-minded and motivated people to achieve success. With this approach, I believe that anything is possible!
Expertise
Building a team
As a leader, I am committed to setting clear objectives and goals for my teams, and I work closely with team members to ensure that they are aligned with the overall goals and priorities of the organization. I am skilled in creating an environment that encourages team members to deliver their best work and achieve their full potential.
Idea validation
Validating a product idea in its early stages is a crucial step in the development process. User research and mockups can be effective tools for testing the viability of an idea and gathering feedback. A proof of concept (POC) can also be a useful tool for testing the feasibility of a product and its potential market fit. The goal is to ensure that the product is well-suited to the needs and wants of its intended audience before investing significant resources in its development.
Technology and tools
As an experienced engineer with over 15 years of experience, I have a proven track record of success in both technical and leadership roles. My current focus is on developing and leading teams, creating and implementing agile processes, and designing and implementing technologies that drive business success.
Toolkit
Python
22 years of experienceI have been working in the software development industry for several years and have gained a wealth of experience in creating complex software applications. My expertise lies primarily in the use of open-source tooling, which I have used to develop a wide range of software solutions for various clients. I have experience working with various programming languages such as Python, Java, and JavaScript, and have also worked with several popular open-source frameworks and libraries such as Django.
Industries
Information Technology
I had experience scaling up a dubizzle classified site to the number one in UAE and later scaled it up in other Middle Eastern and North African regions.
Travel
I'm currently working for the largest travel website and have led various initiatives, such as implementing chat-based communication with guests and partners, as well as creating a connected trip experience across multiple products to make it easier for customers to plan their entire trip.