Paula Haunit

I have 15+ years of work experience overall, in policy, banking and fintech. I have built implementation and Customer Success teams in Enterprise SaaS Fintech, from the first hire to the company's sale to a major bank. I am experienced in leadership, have interviewed in excess of 100 people for mid-level and senior roles, have hired and developed A-players and made some hiring mistakes that taught me lessons. I work alongside founders to build strong organisational structures out of uncertainty and confusion by defining structure, roles and responsibilities and leading on hiring processes for key roles.

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  Customer success

  I have worked in Customer Success in Fintech for 5 years. I've built an implementation- and customer success function from scratch. I am now leading the transformation of an account management team into a customer success team, and the change of a globally distributed implementation team to a new strategic customer segment. Aside from that I have a background in economics and finance, with work experience in investment banking, government and ecommerce in London and Barcelona.

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  Salesforce

  8 years of experience

  User of a customised Salesforce system. I have designed and implemented new sections to fit my CS team, using mock ups, UAT etc. I can help understand what is possible in SF.

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  SaaS

  6 years leadership experience in Saas scale ups, building customer facing teams, including Customer Success, Implementation and Customer Support, as well as leading the People function.

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  B2B

  6 years leadership experience in Saas scale ups, building customer facing teams, including Customer Success, Implementation and Customer Support, as well as leading the People function.

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  FinTech

  6 years leadership experience in Saas scale ups, building customer facing teams, including Customer Success, Implementation and Customer Support, as well as leading the People function.