Strategic email sequences retain that necessary-but-annoying human touch – even as companies automate every customer touchpoint. What am I talking about? Test drive a sequence at nikkielbaz.com.

Nikki Elbaz
Improving lifetime activation for SaaS like Shopify, Elevar, and Sprout Social
Bio
Heya :) Previously the Head of Email for the Copyhackers Agency, my micro-agency helps 7-8 figure SaaS and ecomm brands like Shopify, Four Sigmatic, and Elevar hit that elusive $1:$40 ROI. Let's talk if you want my eyes on your emails... if you've got engagement questions... even if you're just starting out with email. Oh and get my actionable email insights at nikkielbaz.com/subscribe.
Expertise
Conversion rate optimisation
Struggling to meet your sequence goals? Let's dig into your campaign metrics, funnel strategy, and copy – and uncover opportunities and strengthen weaknesses.
Copywriting
Dubbed “the Queen of Emails” by too many people to count – and “one of the most courageous copywriters” by the original conversion copywriter, Joanna Wiebe of Copyhackers.
Email marketing
I've written and tested thousands of emails for big, bold SaaS and ecomm brands like Shopify, Doodle, and Four Sigmatic. With re$ults like a 74% open rate and 64% increase in paid conversions. Email's one of those unicorn forms of marketing that hits every stage of the user journey – and there's an email sequence that can help you meet whatever goal it is you have. Onboarding... abandoned cart... refer a friend... upsells... webinar show up... NPS... should I keep going??? :)
Sales
I'm on a mission to turn cold email into a viable part of your marketing strategy. Yep, not your sales strategy – your marketing strategy. When done *right*, cold email can generate leads (obvs) but build relationships too. I've done this for Lemon, SproutSocial, and Loyalsnap – in a way that keeps brand dignity intact – and can be used again and again.
Toolkit
Intercom
6 years of experienceIf you're a SaaS brand and you're serious about offering a fluid user journey to your customers, Intercom is my recommendation. I became an affiliate because I seriously believe that the product – and the team behind the product – will make your user journey that much more effective.
Industries
Consumer Goods
Plotting and writing lifecycle emails for eComm giants like Nectar, Four Sigmatic, and Glowforge – from welcome sequences to abandoned cart notifications to your everyday campaigns
SaaS
Plotting and writing extensive behavioral sequences for SaaS unicorns like Shopify, Sprout Social, and Wordable – from onboarding sequences to upgrade sequences to standalone pricing upgrade emails
Experience
- E-CommerceDigital AgenciesSaaSB2BB2C
Breakthrough or Bust. That's how we define the copy we write at Copyhackers. Which means lots of heart palpitations, but also lots of conversions. <3 (Read more here: https://copyhackers.com/2020/01/breakthrough-or-bust-emails/)
E-CommerceDigital AgenciesSaaSB2BB2CClive NY
Creative CopywriterAll the fun branding stuff: we named companies, wrote taglines, mission statements, print ads...
B2CB2B