🏗️ Building and scaling marketing foundations for early-stage B2B SaaS startups. 👩💻👨💻Best suited for founders and marketing leaders in the MarTech, Health & Wellness, or Project Management sectors. 🎯 When you have a solid marketing foundation (systems, processes, templates, and tools) in place, you'll be able to: ✔️ Accelerate the customer acquisition process ✔️ Lower customer acquisition costs ✔️ Increase sales velocity ✔️ Experiment with different marketing channels effectively ✔️ Capture the right data and make strategic decisions ✔️ Experience less stress and more zen 👋🏻 Let's connect: https://www.kjmhdigital.com/

Michelle Hsu
B2B SaaS Marketing Strategist | Fractional CMO | Founder and CEO of KJMH Digital 👩💻
Michelle is great! It was very clear from the get-go that Michelle is an expert in her field. She took the time and care to answer our questions in a clear and concise manner, and highlighted some of the areas that we needed to work on in our SEO and content strategy plan. Despite being a short meeting, my team and I gained a lot of value from her insights, and she really shows her care and consideration by telling us to follow up with her after implementing her advice. She located many of the holes in our strategy, and my team and I now have a clearer vision of the direction we need to go towards. If you're a B2B Saas company, I would highly recommend chatting with Michelle - she really knows what she's doing!
I had found myself in one of those "too many ideas" situations as it pertained to content formats to prioritize. By the end of our call, she helped me distill what that single content format is that we should probably be focusing 80% of our efforts on creating while ignoring the legacy non-effective tactics of yesteryear. Michelle's a content marketing extraordinaire.
I started the session with Michelle thinking I had one issue, but because of her expertise she quickly narrowed things down and we put the focus somewhere else. She's a total pro, friendly, and I left our sessions with tons of insights and resources. Thank you Michelle!
Bio
If you’re a founder or marketer at a B2B SaaS company, you probably know the feeling all too well... Too many browser tabs open. Endless to-do lists. A million priorities pulling you in different directions. The overwhelm is real. Honestly...it doesn’t have to be this way. I specialize in helping B2B SaaS companies and Series A-B startups in the MarTech and Health & Wellness spaces cut through the noise, clarify their marketing strategy, and build systems that work. With 8+ years of experience in B2B SaaS marketing (plus a strong pulse on what actually works for scrappy teams), I bring a mix of big-picture thinking and tactical advice you can act on immediately. Here’s what you can expect after chatting with me: 🌟 Clarity and direction: I’ll help you prioritize your efforts so you know exactly what to tackle next. 🌟 Actionable strategies: Walk away with tailored, step-by-step advice to level up your marketing without adding to your stress. 🌟 Creative inspiration: Marketing doesn’t have to feel like a chore. I’ll show you how to inject creativity into everything you do. Whether you’re looking to launch a content marketing engine, refine your messaging, or optimize your GTM strategy...I’m here to make the process simpler, clearer, and more aligned with your goals. 💡 Let’s make marketing work for you. Book a session with me to cut through the noise, get unstuck, and create a roadmap that sparks growth and confidence.
Expertise
Content marketing
I specialize in helping B2B SaaS companies build their content marketing foundation. Everything from content strategy, content calendar, production frameworks, copy + design direction (website, blog, social media, case studies, etc), metrics & reporting templates, and more. Let me know how I can be of help!
Email marketing
I've built email marketing programs that range from newsletters to drip campaigns. My focus has always been on quality vs. the number of emails in the nurture program. In my past, I've ran experiments for copy, design, timing, etc so if you're working on certain tests and running into issues let me know!
Mindset coaching
I've helped founders and marketers unblock the internal/psychological barriers that are preventing them from reaching their full potential. They have been able to see a clear path forward and feel confident to take the next steps needed to grow their business and improve their marketing.
PPC strategies
I've build local and global advertising campaigns within LinkedIn and Google that serves different points of a buyer journey. I know what it's like to run ads on a tight budget so I will be able to share my tips and hacks on how to lower your CPL while getting quality leads.
Productized services
I'm currently building my own productized services and as a voracious reader/learner, I'm pretty familiar with the space already. Happy to brainstorm and work with you on your next product idea!
Social media
In my past, I've established social media programs on both a local and global scale that aligns with the Sales team (for social selling purposes). Now that I run my own business, I'm also familiar with personal branding on social and building an audience that'll convert.
Venting frustration
As a new founder and a former in-house marketer, I understand the frustrations that come through both ends. Let me know what you're going through and I'll see if I can help you work through it if needed.
Toolkit
Google Ads
8 years of experienceI've managed our Google Ads campaign from both North America and Global perspectives. Ask me anything about setting it up, keyword research, creating ad campaigns, implementing and optimizing ads, managing ad spend.
Asana
8 years of experienceI've project managed both local and global marketing campaigns through Asana that also involved cross-functional teams. I'm familiar with setting relevant tasks up for various marketing functions so the campaigns can run smoothly and efficiently.
Buffer
11 years of experienceI've used Buffer to manage all of our social channels, create content, schedule posts, track analytics, and make informed decisions based on the data presented.
Facebook
11 years of experienceI've managed, strategized, executed, and optimized Facebook social content and company pages throughout my career. So I'm quite familiar with the ins and outs of the platform.
Google Analytics
10 years of experienceI'm able to help you analyze the data within GA and make informed decisions. Also, I can point you in the right direction when it comes to measuring what actually matters for your business.
Hootsuite
9 years of experienceI've managed social media accounts through Hootsuite while creating the actual content and scheduling them as well as fielding comments and inquiries via all social channels.
Hubspot
9 years of experienceI've worked deeply in Hubspot on the CMS side where I produced content and landing pages that helped drive our marketing campaigns. I'm also famliar with working alongside web developers to resolve backend issues together and providing design recommendations.
JIRA
9 years of experienceI've used JIRA in various capacities - from both as someone who needed to project manage through the platform and also as a user who placed requests to different marketing functions.
LinkedIn
11 years of experienceI've managed, strategized, executed, and optimized LinkedIn ads, social content, and company pages throughout my career. So I'm quite familiar with the ins and outs of the platform. At one point, I was able to reduce CPL on certain marketing campaigns by at least 50%.
Marketo
11 years of experienceI've established email programs within Marketo both from a static and dynamic front. The dynamic programs were aimed at target accounts where we curated personalized content that would nurture them through the funnel.
Pardot
9 years of experienceI'm familiar with the Pardot interface as I worked with our Marketing Operations team to set up and input content from various email marketing campaigns. I'm also able to navigate around to figure out information about our qualified leads.
Semrush
7 years of experienceI've passed their PPC Fundamentals Exam and Advertising Toolkit Exams. In my past, I've used SEMrush to help with keyword research, competitive analysis, ad copywriting, project management, so if you need help navigating the platform, let's chat!
Trello
8 years of experienceI've project managed events marketing campaigns through Trello that also involved external stakeholders. I'm familiar with setting relevant tasks up for various marketing functions so the campaigns can run smoothly and efficiently.
Twitter
11 years of experienceI've managed, strategized, executed, and optimized Twitter social content and company bio throughout my career. So I'm quite familiar with the ins and outs of the platform.
Wrike
11 years of experienceI've project managed both local and global marketing campaigns through Wrike that also involved business units from different world regions along with external stakeholders. I'm familiar with setting relevant tasks up for various marketing functions so the campaigns can run smoothly and efficiently.
Industries
SaaS
I've worked with B2B SaaS companies in both the public and private sectors. I've strategized and executed marketing campaigns locally in North America and globally.
Software
I've worked as an in-house marketer for several years and have been the go-to person to source and implement marketing technology software. Deeply embedded within the MarTech community, I'd be happy to share software recommendations and make intros where applicable.
B2B
Throughout my career, my focus has been in the B2B space as it's much more effective to design marketing campaigns that target a small batch of accounts vs. tens of thousands. I'm familiar with and have executed account-based marketing playbooks for B2B SaaS companies. I also adapt the methodologies for other industries as the essence can be universally applied.
Creative Agency
After being an in-house marketer at several B2B SaaS companies, I have made the leap and started my own marketing agency, KJMH Digital. Within a short time frame, I've familiarized myself with the industry and can confidently help others navigate the ins and outs. Happy to also make intros where applicable!
Experience
- B2BSaaSDigital AgenciesMarTechHealthTech

As the ABM Lead, I... - Established an account-based marketing foundation for the marketing and sales team (infrastructure, processes, templates, resources) - Revamped and rebranded the private roundtables for target accounts which saw a significant growth in registration and attendee numbers - Collaborated with a BDR team manager and developed email marketing sequences in SalesLoft which saw an increase in engagement and response rate from target clients - Managed ABM tech stack and negotiated with software vendors to ensure we get the best ROI for new software purchases
SaaSWeb designUX DesignProduct DesignB2BAs the Market Lead for Canada, I... - Developed the Market Launch strategy and worked with cross-functional teams to boost user acquisition - Analyzed market trends, competitive activity, and marketing channels' data to find insights that uncover growth opportunities - Provided strategic recommendations on product offerings and pricing to ensure competitiveness within Canada - Presented business insights to key stakeholders by working with our data team to shape the metrics, budgets, and targets
SaaSB2C- Devising strategic ABM campaigns and leveraging non-conventional marketing channels to achieve desired goals - Managing and executing global paid acquisition strategy which involves ABM tools, paid search, and paid social - Developed and launched an ABM lite campaign with Sales for a strategic vertical - Connected Sales with personal network and industry events to accelerate conversations with influencers and decision-makers - Researched and identified social selling optimization opportunities for BDAs and AEs - Handled several key software vendor evaluations and operationalized a few key MarTech tools - Identified external assets that served as inspirations for the Design team which helped to shape the final creatives for paid media campaigns
B2BSaaSResponsibilities: - Led, managed, and executed the content strategy for Tier 3 ABM accounts to drive cross-sell opportunities while providing ad-hoc content assistance for Tier 1 ABM accounts - Created social selling strategy for Tier 1 and 3 accounts and executed it with AEs which saw high engagement with contacts on their social network - Assisted in ABM campaign executions for Tier 1 and 2 while creating nurture campaigns for Tier 3 in 2017 - Directed, managed, and implemented the content strategy for our 2018 user conference which includes internal and external communication (blog, social media, PR, Marketo email nurture streams, and conference website) - Managed and maintained our customer community while executing strategic plans that focus on improving UI/UX and brand perception - Managed all social channels (including paid advertising) and leveraging them for both traditional demand generation and ABM Successes: - Executed omni-channel marketing campaigns for Tier 3 accounts that drove sales opps from early stage to late stage within two quarters - Spearheaded a global content project (the Global Transit Trends blog series) which included researching and managing internal/external contributors, working cross-functionally with the NA design and web team as well as the other BUs' marketing teams - Managed and executed successful implementations of two different interactive blog posts - 9 out of 14 blog posts written are within the top 20 most viewed, two of which are also the top 2 engaged - Leveraged social media channels to engage with tiered accounts as part of our ABM strategy and over-achieved the internal success metric by 38% - Increased Click to Open Rate (COTR) by 13% for our quarterly newsletter when comparing Q1 '17 and Q4 '17 results - Decreased bounce rate on our website by 13% in 2017 - Broadened our influencer marketing program by bringing in 11 new external contributors for our blog
B2BSaaSHardware