
Delloop logo Founder / CEOFounder / CEO Delloop · Full-timeDelloop · Full-time Sep 2019 - Present · 3 yrs 6 mosSep 2019 - Present · 3 yrs 6 mos Seattle - Lisbon - PerthSeattle - Lisbon - Perth I lead a strong mature team of professionals experienced in all aspects of Retail who have come together to solve eCommerce's most pressing issues. Currently, in horizon one we are addressing the lack of an enduring retailer-customer communication channel and the issues this omission brings. These issues include but are by no means limited to cart abandonment, high customer churn rates and last-mile delivery issues. My horizon three vision is that by capturing the moments of truth across the end-to-end eCommerce lifecycle (design/ build, shipping, shelf-life at retail, last-mile delivery, initial/post-warranty usage and indeed, disposal) in a closed-loop, we can open a wealth of insights which will help everyone in the value chain profit, discover, understand and improve not only the customer experience but the industry itself. With this holistic approach, in time the winners will be the parties to the value chain - the manufacturer, retailer, shipper and of course the customer. My focus is People Centricity and Customer Experience. Backed by Startupbootcamp, DMS Accelerator and Disruption22

