Justin Strackany

In a nutshell: I help founders scale businesses from $1M to $10M, with a particular focus on maximizing outcomes from your customer base without sacrificing customer satisfaction. My software journey started 17 years ago, when I was employee #1 at SecureLink. Since then, I've had stints in sales engineering, implementation, head of sales, and now I lead our Onboarding & Account Management divisions. I've been with SecureLink through 2 PE exits, and have learned a lot along the way, especially in the crucial go-to-market phases up to $10M in revenue.

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  Customer success

  * Strategic account management * NPS * Customer Experience * Customer tiering * Customer journey * Onboarding * Growing revenue * Success planning and business reviews

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  Mindset coaching

  I'm a licensed executive coach who has significant experience growing a company from <$1M and beyond. Happy to help discuss the particulars of your journey and share what I've learned working with founders and what to expect as you grow and scale your company.

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  Salesforce

  16 years of experience

  I'm an SFDC administrator who has built out modules for sales and account management. I'm familiar with the use of formulas, custom objects, workflows, roles & permissions, etc.

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  Artificial Intelligence

  I am a 20-year SaaS veteran, primarily in $0-$10M startups. I prefer bootstrapped, B2B technologies. My specialties are go-to-market, NRR-focused customer success, and setting up an initial sales motion.

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  Artificial Intelligence

  I am a 20-year SaaS veteran, primarily in $0-$10M startups. I prefer bootstrapped, B2B technologies. My specialties are go-to-market, NRR-focused customer success, and setting up an initial sales motion.