
Building a tool that empowers teachers to develop, schedule, and deliver remarkable lessons to their students.
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Buyer Research for Customer Facing Team's at Google, Facebook, and Others šµļø | Unlocking Sustainable Growth š
I've spent years in the trenches conducting buyer research that has informed growth and GTM strategies for some of the world's leading as well as upcoming tech companies. I help teams facing the following: ā Stagnated growth ā Low-quality leads ā Slow customer acquisition ā Inconsistent or ineffective marketing campaigns ā High customer churn ā Struggling to define an effective GTM strategy ā A lack of alignment across the organization My work is grounded in uncovering customers' Jobs-to-be-Done as the basis of sustainable growth. I get my energy by helping teams discover valuable insights that directly improve key metrics from acquisition through churn. A few of the clients I've worked with include: ā Google ā Facebook ā New York Post ā Just Eat ā Novartis ā OneDrop ā Artrya ā HeartFlow ā Influenster Take the guesswork out of growth by leveraging your customers through sound research šÆ
I adopt a (best-fit)customer-centric approach to shape Go-To-Market strategies, both for building new ones and fixing existing ones. I can offer guidance on the following aspects: š Defining your best-fit customers, including understanding their motivations for buying. š Developing your positioning and messaging to align with your customers. š Deploying your narrative effectively throughout the customer journey. š Identifying and prioritizing effective channels
I help teams find product-market fit by creating relatable messaging and positioning. This allows teams to take their product to their ideal customers in a way that resonates, increasing adoption and retention. I can advise on: š Measuring product-market fit š Crafting customer-centric positioning and messaging š Prioritizing features and functionality
I've created essential product marketing materials and strategies that unite customer-facing teams. Rooted in a strong grasp of the best-fit customers' buying process. I can advise on: š Identifying your best-fit customers š Expressing your unique value from the customer's perspective š Finding your place in the market š Crafting persuasive messages for all audiences š Creating a company-wide strategy narrative š Producing sales support materials
Conducted user research, both qualitative and quantitative, spanning the entire user journey for companies of many sizes. I can offer guidance on: š Choosing research methods š Finding the right participants š Crafting effective questions š Analyzing the gathered data š Implementing findings and insights
Utilize Google Analytics along with Google Tag Manager across websites to build a more comprehensive view of buyer behavior. Experience in both the integration and analysis of Google Analytics. In service of making improvements to the website including content, hierarchy, and structure.
Experienced with integrating GTM on the website to track custom events. In service of reporting on buyer behavior and making improvements to the website including content, hierarchy, and structure.
Implemented Hotjar on multiple websites to build a more robust picture of buyer behavior. This included both open and closed-ended question pop-up surveys, click tracking, and scroll depth analysis.
Experience managing complex, multi-disciplinary projects through JIRA, including setting up, backlog grooming, to delivery of features and functionality.
Managed large-scale, complex client and personal projects through Trello to increase the visibility and productivity of teams and individuals. Includes, but not limited to setting up and managing Kanban boards.

Building a tool that empowers teachers to develop, schedule, and deliver remarkable lessons to their students.
Led engagements for a world-class product growth studio. Helped early and growth-stage startups bring new products to market and grow.
Helped clients like Google, Facebook, Just Eat, Facebook, Novartis, HeartFlow, and Artrya to identify growth opportunities, develop new products and services, and plan for sustainable growth.
Built qualitative and quantitive research programs to answer critical business questions for teams across the enterprise.