Working with local startups with building their Customer Success strategy. I am also a mentor at Techstars and Metagrove.VC
Huey Le
Fractional Customer Success Consultant | Ex-Head of Customer Success at Zoom
Sydney, Australia (+10:00 UTC)from Sydney, Australia
Usually responds in 1 day
Free
Price per hour
Not available
Time Blocks Available
5.00
7 reviews / 8 sessions
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Next availability
Not available in the next 30 days
Bio
Hi everyone! My name is Huey and I am a passionate and results-driven Customer Success consultant with over a decade of experience in Customer Success. I most recently built and led the Customer Success team at Zoom in achieving a customer retention rate of 99% and an average customer renewal rate of 105% across Australia, India, Japan, Korea, Philippines, and Singapore. I started SuccessEngine because I saw a gap for a specialised Customer Success consultant dedicated to working with startups and scaleups in the APAC region. To date, I have worked with technology founders and CEO's with reviewing and building their Customer Success function and playbooks. I’m here to help if you need someone to audit your existing Customer Success strategy, provide fractional Customer Success as a service or build your function from scratch.
Expertise
Customer success
I have a decade of working experience in Customer Success. I built the Customer Success team at Zoom from the ground up across Australia, India, Japan, Korea, Philippines and Singapore whilst also starting the first Customer Success community in Australia. My experience has led to my venture SuccessEngine, where we work with startups on building their Customer Success strategy and team.
Toolkit
Hubspot
6 years of experienceI have experience with implementing Hubspot as a Customer Success platform. - Live Chat Bot. - Onboarding Email Campaigns. - Developing Customer Segments.
Experience
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Zoom
Head of Customer SuccessI built and led an amazing 30+ Customer Success Managers at Zoom across Australia, India, Japan, Phillipines and Singapore. - 1st International Customer Success Manager hired outside of North America. - 4th employee hired in the Australian office and APAC region. As a Customer Success Manager, I managed our key strategic enterprise customers across the region and spearheaded the largest upsell opportunity globally in 2018. Scaled a Customer Success team from 7 to 35 in APAC during a 12-month period of company growth (350% yoy growth) in 2020. - Led and maintained a team customer retention rate of 99% since 2019 (No.1 team globally) and average renewal rate of 105%+ - 0% employee attrition rate in APAC Customer Success Team