Scaling NordLayer’s networking and security features while leading a team of Product Owners to deliver impactful solutions that meet customer needs and support growth.
Evaldas Kasnauskas
Senior Product Manager @NordLayer at NordSecurity | Building a B2B SaaS cybersecurity platform | SASE & ZTNA
Vilnius, Lithuania (+02:00 UTC) Lithuanian, Englishfrom Vilnius, Lithuania
Usually responds in 14 hours
Free
Price per hour
30 min
Time Blocks Available
5.00
4 reviews / 5 sessions
Tue
10
Next availability
Bio
Hi! 👋 I'm a Senior Product Manager for a successful bootstrapped B2B SaaS cybersecurity product serving thousands of customers. My background is diverse: I've built and led high-performing Customer Success and Technical Support teams, and I started my career as a freelance photographer after studying photography 📷. This unique journey has shaped my approach to product management. I blend a passion for aesthetics and great design with a deep appreciation for exceptional customer experience. Whether it's interacting with support or sales reps or using a digital product daily, I believe in creating seamless, visually appealing experiences that delight users at every touchpoint ♻️. Due to AI advances and the rapid growth of no-code platforms, building products has never been easier—but creating great products that are truly delightful to use has never been harder. I leverage my diverse experience in product building to help solve that challenge. 📚 I'm here to help guide you through the challenges of product-led growth like: - Refining user journeys for maximum engagement and clarity; - Breaking down complex products into manageable, value-driven features; - Identify critical touchpoints to boost product adoption; - Enhance UI/UX for intuitive, value-focused experiences; - Address security and compliance requirements; - Develop effective onboarding and user education strategies; - Create scalable customer success teams and frameworks; - Align product development with business objectives.
Expertise
Building a team
Work closely with the team to stay aware of ongoing projects and support their choices, empowering everyone to take ownership, drive their own initiatives and feel that they do can and are making a difference.
Customer success
Built and led a successful 24/7 customer success team that operates through email and live chat, ensuring continuous support and quick resolution for customers around the clock.
Design / UX
Influence design and UX by visualizing concepts early, guiding design choices, and creating MVPs with no-code/vibe coding tools to streamline the design process and make life easier for frontend devs.
Go to market strategy
Analyze competitor marketing channels and messaging to find gaps in target audiences, then craft compelling messages that resonate with your ideal customer segment.
Idea validation
Validate ideas by gathering user feedback, analyzing market needs, building MVPs, and iterating quickly to ensure product-market fit and reduce risks. Do it often, do it right!
Product launches
Strategize with go-to-market and product marketing teams to plan product and feature launches, ensuring the right messaging and tactics to maximize attention and adoption from day one.
Product management
I help shape the product vision, prioritize and build the right features, and oversee the product lifecycle to meet market demands and business objectives. This includes strategic planning, creating roadmaps, and working closely with different teams to deliver successful features.
User research
Conduct user research through surveys and calls, asking the right questions to uncover insights that drive informed product decisions and improve user experience.
Toolkit
Confluence
7 years of experienceUse Confluence to create, organize, and collaborate on product requirement documents (PRDs), feature documents and research projects ensuring clear communication and alignment across teams.
Figma
7 years of experienceFrom wireframing to FigJam'ming - it enables me to collaborate with my product and engineering teams efficiently. Additionally, we build clickable prototypes here so that we can get feedback on our features and UI.
Cursor
3 years of experienceUse Cursor or Lovable to rapidly build actionable MVPs and design user flows, enabling iterative product development and quick validation of ideas with stakeholders and real users.
JIRA
7 years of experienceI use Jira to efficiently track project progress, manage tasks and tickets, prioritize workflows, and foster seamless collaboration and communication across teams.
Looker
7 years of experienceLooker is used for comprehensive data analysis, enabling deep insights into product performance, user behavior, and business metrics to drive informed decision-making.
Perplexity
4 years of experiencePerplexity supports in-depth research and information gathering to uncover user needs, market trends, and competitive insights that inform product strategy and decisions.
Salesforce
7 years of experienceUse Salesforce to track new customer feedback on services and features, monitor lost and won deals influenced by specific features, and analyze feature usage across organizations of varying sizes.
Experience
In my current role as a Product Manager, I transitioned from building and scaling our Customer Success and Experience teams to helping the product team deliver on key initiatives. Leveraging my in-depth understanding of the product, industry, and customer pain points, I focus on elevating our product offerings by transforming customer challenges into features that effectively address their needs.
Joined a six-month-old product and led the strategic development of Customer Success, Account Management, and Customer Retention teams from the ground up. This included driving key initiatives such as hiring, defining organizational goals and OKRs, establishing team responsibilities and success metrics, and shaping the overall operational structure. Additionally, I implemented processes for gathering customer feedback and insights, which were integral in refining our product development roadmap.
Led a team of Technical Support engineers for Barclays Bank under a contract with HCL Tech. Oversee daily operations, escalations, performance metrics, shift scheduling, and objectives. Conduct one-on-one meetings, prepare KPI reports for service reviews, and organize team-building activities to keep the team morale high.
2nd line of Technical Support for Barclays Bank staff via multiple channels. Troubleshoot and fix various Windows OS as well as other software errors, configuration issues and compatibility problems. Identifying problem root causes and recurring trends. Continuously collaborate with other 2nd line and 3rd line infrastructure teams to identify and resolve IT infrastructure problems. Manage operations, staff schedules, and escalations.
1st line of IT support for Barclays Bank staff via multiple channels. Escalate critical issues, perform initial analysis, and manage incidents. Oversee floor operations, handle self-service tickets, and guide new employees. Collaborate with teams to enhance services, implement improvements, and communicate updated procedures and best practices.