▪ Re-design from scratch a local support chatbot and launch it worldwide to reduce the number of calls to the professional service teams !Reached in 1,5 years: 124 countries, 50 000 conversations per month, 10 languages, 50 % efficiency * Learn and integrate the IBM Watson AI technology into the newly designed Chatbot * Prepare and run usability testing sessions with different typology of customers to better understand their flow of working, for a better user experience * Propose, advertise and facilitate the internal use of the product for a wide and diverse range of use cases, to improve employees efficiency * Work closely with 3 Development teams in different Timezones, in Agile mode, to define priorities and product releasing plan * Collect, analyze and prioritize feedback received from stakeholders during UAT and demo sessions * Coordinate with Marketing, Content and Translation teams to ensure platform readiness * Represent the company innovation team at the international Top Resa event * Run custom demo sessions of the product and gather specific requirements from the most important customers, to use them into a commercial bespoke version of the product * Design and plan the yearly roadmap and the long term vision of the product
Doina Rosu-Savinoiu
Senior Product Manager
Bio
I’m a human being that became addicted to learning, adapting and growing way before entering the IT world. Long time ago :), I have applied for Business Information Systems because I was afraid of the area, afraid I would remain behind this fast pacing world and because it seemed to me so interesting and frightening in the same time, that I could not stay away from. Same as I could not stay away from parachute jump, from higher and higher zip-lines or from the bungee jumping experience, even if I did evaluate the risk and they all terrified me at first. All these (including my work path) were experiences that made me understand myself better, that helped me cope with my fears and my uncomfortable states and that brought me a lot of lessons. And while for a Product Manager the daily navigation is done under the radar of uncertainty, I have trained myself to adapt quickly to such environments, to be able to walk blindly between the obstacles that popped up into my road (map :)). All these work and life-related lessons, I am ready to enthusiastically share with you so we could better shape together your unique path to success. My mission here is to inspire and empower young Product Managers through seemingly small actions, that we design together, to reach their best potential as Product Managers.
Expertise
Mindset coaching
I have trained myself for years in understanding my beliefs, bias and patterns of thinking and I have experimented different approaches to self-awareness, from meditation to cognitive behavioral therapy and more in between. If you feel you are stuck in repetitive patterns, behaviors or thoughts that you are not comfortable with, come talk to me, I know what this means and we can find together the best a way out for you.
Product launches
I have built from scratch, prepared for market launch, launched and promoted 2 Customer support products that have been a real success and brought good savings to the company, in terms of Customer Service.
Product management
Over 11 years of experience in various areas, from telecom to finance, from sales compensation to mobile and user experience, from travel industry to data quality.
Remote work
I've been working remotely for more than 4 years now, sometimes from the comfort of a home, some other times from our van, or even from a peaceful forest :). I can work sitting, standing, or bouncing on a fitness ball. It all depends on my mood, my work session duration, and the type of work that I have to do.
User research
I have conducted numerous User interviews, usability tests and designed countless user surveys in my quest to get my product the closest to my users' needs as possible. I have learned a lot from the discussions to my users, especially on the fact that we, the product managers, are not our users and should reach out to them to get the clearest version of their problem.
Toolkit
JIRA
14 years of experienceI have extensive expertise in JIRA, Confluence and Portfolio (from Atlassian), as I have used them within 3 different companies, with tens of teams and with various workflows.
Industries
Natural Language Processing
I have handled the creation, launch and growth of a Customer Service Chatbot of a big SaaS travel company, an in-house development with IMB Watson integration.
Travel Agency
I have 4 years of experience as a Product Manager in a well known SaaS travel company, focused on Customer Service and Support, working with Customer communities, Chatbots and Knowledge portals
Mobile Apps
My 2 years of experience with Mobile are in relation to building a Sales Compensation Mobile App both for iOS and Android, while working in a Mobile-first environment.
Experience
- TravelTech
▪ Quick adaptation to the new business domain over common banking flows and more specific over Trade Finance ▪ Drive the implementation of a simulation tool for bank commissions to automate an outdated manual process ▪ Create project timelines for pre-go live, go live and post go live activities ▪ Prioritize product backlog items ▪ Preparing, moderation, post-processing and facilitating meetings for the team (including daily SCRUM) along with mediating the general conflict of goals between development team and the product owner
FinTech▪ Elicit requirements to assess customer’s expectations and goals ▪ Document the requirements matching the business needs and the information architecture in different stages of the project and through different approaches: conceptualization, high level design, detailed design, specification by example ▪ Lead the development and implementation of the designed solution to support the requirements ▪ Mentor and manager 1 senior and 2 junior business system analysts ▪ Research design best practices for workflow processes, quotas, reports and sales compensation. ▪ Gain business knowledge over Data Integration & Transformation, Sales Performance Management, Incentive Compensation Management, Territory Management, Workflow Process Management, Quota Management
SaaS▪ Defining functional and technical specifications for telecom billing solutions ▪ Validate with customers the proposed solution ▪ Share telecom best practices with customers in the process of recommending solutions ▪ Work closely with R&D department to implement the specifications according to the customer needs ▪ Gain business knowledge over Telecom Billing, Carrier Billing, Call Accounting, Call Logging