Business and IT Transformation Leader
Whether it's a bootstrap start-up or a multinational corporation, I can help with the right technology and tools to support your business objectives. This means understanding the challenge or opportunity at hand and how the right tools and technology (along with people and process) to help.
Technology by itself is not a silver bullet. This is why it's so important that the necessary business processes and skills are applied alongside your chosen technology, to meet your business objectives and to maximise your investment in the tools and technology.
The entrepreneurial journey can often be a lonely one so sometimes it's just good to have someone to talk to. Even following career track can present similar challenges and you need to look outside of your organisation for impartial advice and mentorship.
I'll work with you to understand the challenge you are trying to overcome. I'll do this by asking questions, assisting you in setting up action plans and accountability, and most importantly, building skills and self-confidence.
Building WordPress sites using standard templates or WordPress builders such as Divi or OptimizePress. Static content using pages or dynamic content using posts. WordPress plug-ins installation and configuration such as Yoast SEO, Akismet Ant-spam, Jetpack, etc.
Using Trello as a general management tool for task tracking or more specifically running Kanban boards or Scrum task boards. Setting up teams on Trello and labels, due dates, etc.
Using Hubspot for managing contacts and companies, managing sales pipeline and forecasts. Integrating email (e.g. Gmail) for outbound marketing activity.
Setting up templates, campaigns, workflows (e.g. to automate sales funnels), and reporting. Integrating MailChimp with other platforms such as WordPress and WordPress add-ons and builders such as OptimizePress.
I have joined a dynamic techology consulting company to establish and grow their business consulting capability. This includes designing the consulting products that we'll be delivering, growing the consulting capability and capacity, and working with customers to help them deliver their business transformation programmes.
Hitachi Consulting acquired Information Management Group in 2014. As part of the larger Technology Services function, I lead the Business Analysis and Change Management practice which works with the Analytics, Digital, and Enterprise Applications practices to deliver solutions to our customers. My role has been to establish this Practice and grow it in capacity, skills, and competencies - by delivering value propositions such as Business Analysis, Business Process Review and Improvement, Business Change Management, Information Management and Business Intelligence Strategy, and Business Intelligence Competency Centre design and implementation to customers. I also lead customer engagements and a number of pre-sales activities.
Analysis, design, architecting, and delivery of Business Intelligence solutions. During this time I also led the establishment of the Corporate Performance Management practice.
Freelance Management Consultant specialising in Business Intelligence and Telecommunications, where I played a key role in the delivery of an Enterprise Data Warehouse to Africa's largest Mobile network operator, by leading the business stream.
Managing consultant, leading and implementing business change and improvement, specifically in the Mobile Network Operator industry. I was also part of the organisation's senior management team and contributed to the definition and execution of the organisation's strategy. Blue Platinum Consulting was acquired by Enterprise Outsource Holdings.
As part of the larger Service Delivery function, I was key in establishing this practice and capability to support other delivery areas of the business such as Business Intelligence, Enterprise Content Management, and CRM. My role has been to establish this Practice and grow it in capacity, skills, and competencies - by delivering value propositions such as Business Analysis, Business Process Review and Improvement, Business Change Management, Information Management and Business Intelligence Strategy, and Business Intelligence Competency Centre design and implementation to customers.
The client, co-headquartered in the USA and UK, had grown through acquisition. As a result of this, there was no unified approach to delivering analytics and reporting to the broader business. I defined a strategy, architecture, and detailed implementation plan to operationalise the strategy. This led to the implementation of a common strategy and architecture, leveraging the existing skills, technologies, and other resources. The benefits of this were insight-driven decision making, an improvement in data governance, and a reduction in delivery times.
The client had a diverse business including food retail, online electrical goods, pharmacy, banking, and a loyalty scheme. At a group level there was no clear view of customer demographics or behaviour. This made it very difficult to provide improved propositions and experiences for customers. I led the delivery of a single customer view data solution that consolidated and matched customer data from across the various business units and provided a level of customer analytics on top of this. The outcome was that the client was able to better understand customer behaviour across the business and this lead to the provision of better products and services to drive a greater share of wallet.
The General Data Protection Regulation was written into law in 2016 and becomes enforceable from 25 May 2018. Any organisation that handles personal data is required to comply with this regulation. The project addressed a number of areas such as risk reviews for projects, customer engagements, and supplier contracts, to identify any improvements for the management of personal data. In addition, all policies were updated and a number of new ones created to ensure the compliant handling of personal data. In addition to organisation complying with the law, this project has built increased trust from employees and customers, there is an improvement in the quality of data e.g. sales contacts, the improvement in a number of business processes, and the achievement of a new British Standard.
A post-graduate degree in Strategic Management.
A bachelor of commerce degree majoring in economics, business management, and informatics.
PRINCE2 is a structured project management method and practitioner certification programme. PRINCE2 emphasises dividing projects into manageable and controllable stages. It is adopted in many countries worldwide, including the UK, western European countries, and Australia.